Privacy Policy
Who Data Is Shared With, How to Request a Copy or Deletion and How Long Records Are Kept.
Who Data Is Shared With
The site shares data with analytics providers and hosting companies that process information on our instructions. These third parties are contractually bound to keep your data confidential and secure. Your personal data is never sold to any third party. We do not share it with advertisers, marketers, or any other organisation outside the operation of the platform.
How to Request a Copy or Deletion
You may ask for a copy of the personal data we hold about you, or request that it be deleted, by using the contact page on the site. We will respond within the timeframes set by Malaysian personal data protection law. No fee is charged for making such a request. We may ask for proof of identity before processing your request, to ensure the data is provided only to you.
How Long Records Are Kept
Contact form messages and associated IP addresses are kept for as long as needed to resolve your enquiry, then deleted within a reasonable period. Server logs containing page views are retained for a short period for analysis. When the purpose for holding the data no longer exists—for example, after a support issue is closed—the records are permanently removed from our systems. No data is kept indefinitely.
Why Each Piece Is Held
Contact form submissions are kept so we can reply to your enquiry and keep a record of the conversation. The IP address helps us diagnose technical issues and prevent misuse of the platform. Browser and page-view data let us understand how visitors use the site, which pages are popular, and whether the site loads correctly on different devices. This helps us improve the lobby for all users.
Cookies and What Happens If You Turn Them Off
The site uses cookies to remember your language preference (English or Bahasa Malaysia) and to keep your session secure. These are small text files stored on your device. If you disable cookies in your browser, the site will still work, but you may need to select your language each time you visit. Some interactive features, such as remembering your e-wallet choice, may not function as smoothly.
More detail
What We Collect and When
When you fill in the contact form, you submit your name, email address and the message you write. The site also records your IP address, browser type, and the pages you view automatically each time you visit. This automatic information is captured by the web server for every visitor, whether or not you submit a form. No data is collected from you without your action or your browser’s standard request to load a page.
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